Case Study: Unappealable Denials
Case Study: Unappealable Denials
Unappealable Denials: How to Review & Determine the Most Difficult Cases
Our client, a large healthcare system with four hospitals, was confronted with a serious issue: a sharp increase in what they considered unappealable payer denials. This led to several ongoing challenges, including:
Discrepancies in their revenue cycle denial budget
Difficulty managing a growing number of write-offs
Challenges in determining if accounts were genuinely unappealable
This situation is especially concerning because payers often reject legitimate payments when denials aren't appealed, and their decisions go unchallenged. As a result, hospital revenue is directly impacted, which can also affect the renewal of payer contracts. Our team of clinical appeals specialists, analysts and educators worked together to develop a system-wide solution for the client.
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